The invention discloses a method, a system and a network device for evaluating the experience quality of a user, belonging to the field of network management. The method comprises the following steps:obtaining service parameter information from a media server; obtaining service quality parameter information; and obtaining the experience quality of the user according to the service parameter information and the service quality parameter information. The network device comprises an obtaining module, a matching module and a processing module. The system comprises the media server, a service monitoring server, a measurement device and a network monitoring server. The technical scheme can evaluate the experience quality of the user when a measurement point does not have the ability of calculating the experience quality of the user, or can reduce the burden of the measurement point when the measurement point has the ability of calculating the experience quality of the user.