The invention discloses a user assisting method for a general packet radio service (GPRS). The method comprises the following steps of: acquiring information of reset user equipment (UE), and selecting the UE which signs the GPRS as target UE; determining whether the target UE successfully logged on a GPRS network or not after resetting; and selecting the target UE which fails to log on the GPRS network, and sending indication information which contains an operation strategy of continuing using the GPRS to the selected target UE. The embodiment of the invention also discloses a user assisting device for the GPRS at the same time. The device comprises a target selecting module, a determining and screening module and a strategy indicating module. The method and the device which are provided by the embodiment of the invention can enable users to clearly know the operation method for normally using the GPRS after resetting, help the users to quickly and effectively solve the problem that the GPRS cannot be normally used after resetting and operators to establish good service image and improve service quality, and improve the user experience of the users in the networks of the operators.