The invention discloses an implementation method for a virtual call center and terminal equipment. The method is used for solving the problems of high network interconnection pressure and low access response speed of the call center in the prior art. The terminal equipment comprises a control device and a user identity identification module, wherein the control device is used for informing the user identity identification module when a call event is monitored, carrying a dialed number in the notification of the call event, informing the user identity identification module after the call event is intercepted and when a keyboard input event is monitored, and carrying input information in the notification of the keyboard input event; and the user identity identification module is used for intercepting the call event when the dialed number carried in the notification of the received call event is a call center number, sending a pre-stored digital signal to the control device to play voice, and executing corresponding operation according to the carried input information when the notification of the keyboard input event is received. The invention also provides the user identity identification module.