An operator system, an operator server, and a remote support method, and a program for the operator system are provided, which are capable of receiving input of user action for ongoing support operation. While an operator is carrying out support operation for an electric appliance 10, user action input by a user, such as forcing to stop the support operation or starting to save the support operation, is processed by an operator server. Accordingly, the operator server 200 fulfills the function of the operator system 1 based on user's intention. In addition, displaying a network map showing support operation information on the electric appliance 10 allows a user to easily know the status of the support operation, contributing to user's appropriate decision making.