The invention discloses a method and system for helping a telephone terminal to process received information. The method comprises the following steps: step S01, after receiving information sent by a calling party, the telephone terminal sends the information to a corresponding cloud server; step S02, after receiving the information sent by the telephone terminal, the cloud server saves the information, so that a user terminal logging in the cloud server can inquire the information. As the telephone terminal sends the information to the cloud server once sensing the information sent by the calling party, a user can look up the information by logging in the cloud server even when the telephone terminal is unavailable. Therefore, missing of key information is avoided, and the instant communication efficiency is improved.