The invention relates to a two-way interactive supporting system of a power supply business hall and an implementation method of the two-way interactive supporting system of the power supply service hall. The two-way interactive supporting system of the power supply service hall comprises an intelligent service engine module, an interactive service management module and an interactive service monitoring module all of which are sequentially connected, wherein the intelligent service engine module is used for abstracting all functions needing to be interacted with an external system to be services; the interactive service management module is used for uniformly managing terminal applications in the process of two-way interaction between the system and a power customer service; the interactive service monitoring module is used for achieving whole-process monitoring and evaluation on service quality, service standard and service quality testing in the two-way interaction service process. The two-way interactive supporting system achieves the uniform interaction function with the services such as various self-service terminals, websites and mobile phones of the power supply business hall, achieves uniform interaction with a power marketing business application system, a relevant supporting system and an intelligent energy using system, and achieves uniform management of the services, horizontal monitoring of the services, uniform management of resources and uniform operation and maintenance of equipment.