The invention discloses an automatic distributing system and method of a work order. The system comprises a system operation configuration module, a task service configuration module, an operation management module and a service rule configuration module, wherein the system operation configuration module is used for providing system operation parameters which comprise switch configuration, work order issuing resource positioning, alerting ring file configuration and whether a ring alerting switch is turned on or not; the task service configuration module is used for providing timed task service configuration functions which comprises job number information configuration, time interval configuration, work order address resource information acquisition configuration and time interval configuration support for automatically obtaining national network work order information; the operation management module is used for carrying out log management for a system to automatically process a work order situation, and order sending failure reminding; the service rule configuration module is used for configuring conditions of fault repair, service consultation, complaint, informing, suggestion, opinions and automatic distribution of various types of work orders. The integral working quality of a remote workstation of a provincial customer service center is guaranteed, the working efficiency of staff is improved, and each index of high quality service is improved.