The invention discloses a full-service centralized management service platform for electric power customer service based on number 95598. The full-service centralized management service platform comprises an interface module, a report management module, a data extraction module, a database, a work order identity management module, a monitoring warning module and a display monitoring module. The interface module is used for providing various interfaces for data transmission; the report management module is used for maintaining information and correlation of basic statistical tables and data sources to generate corresponding display reports; the data extraction module is used for providing maintenance to information of the basic statistical tables, basic statistical tables corresponding to the data sources and correlation between the data sources and the basic statistical tables; the database is used for storing data; the work order identity management module is used for maintaining sensitive keywords; the monitoring warning module is used for monitoring statues of checking time limits of various processes of fault repair work orders in real time; the display monitoring module is used for monitoring and displaying the whole work order handling process and the operation index. The full-service centralized management service platform is provided with the work order identity management module which realizes full-view, full-process and real-time monitoring of sensitive work orders and important work orders and effectively records work order handling time and progress to bring convenience to inquiry.