The invention discloses a 95598 knowledge base system. The 95598 knowledge base system comprises a knowledge sorting module, a knowledge consulting module, a knowledge consulting query module, a knowledge collecting module, a knowledge collecting query module, a knowledge maintaining module, a knowledge retrieving module and an index re-establishing module. The knowledge consulting module is used for generating work orders of a corresponding power supply company unit according to the power supply company unit selected by a user, issuing the work orders to the corresponding unit, and configuring a time limit. The knowledge sorting module maintains and displays knowledge in a tree catalog structure, and knowledge is divided into services of new addition, updating and the like of knowledge catalogs and catalog hierarchical relationships according to services. The knowledge collecting module is used for screening and perfecting knowledge consulting information and typing the information in the system according to knowledge types and the conditions of the applicable unit. A knowledge element neutral network is established, a knowledge structure professionally divided can be provided for related personnel, and the knowledge retrieval effective rate and accuracy are improved.