The invention discloses a method for eliminating a server fault through employing a cloud platform, and belongs to the technical field of server management. The method comprises the steps: storing the basic information of a server through employing the cloud platform, wherein the server is provided with a feedback module, and the feedback module is used for regularly collecting the external environment information of the server in use and the internal data which does not involve the client privacy, and transmitting the external environment information and the internal data to the central data processing unit of the cloud platform; enabling a client to submit or a server to collect related fault information on site when a fault happens to the server, and transmitting the related fault information to the central data processing unit of the cloud platform; enabling the central data processing unit of the cloud platform to search a corresponding server, starting a maintenance flow, and selecting a corresponding maintenance theme for maintenance; and carrying out the synchronous classification, analysis and filing of the fault in a maintenance process.