The invention discloses an elevator comfort testing system. The system is connected with an elevator car. The elevator comfort can be tested and evaluated comprehensively through real-time collection, measurement, calculation and analysis of various index parameters affecting the comfort. A control command can be transmitted to an elevator automatically when the elevator comfort is worsened, the operation process of the elevator is optimized, and accordingly the elevator comfort is improved. The system comprises a data collecting module, a signal conditioning module, a data reading and processing module, an elevator comfort calculating module, an elevator optimization control module and a human-computer interaction module. According to the elevator comfort testing system, a mathematical model is established based on the fuzzy artificial neural network technique for the calculation of the elevator comfort, so that the elevator comfort is calculated, and the elevator comfort is improved through the combination with elevator optimization control; and meanwhile, a human-computer interaction interface is provided and used for displaying the elevator state and the real-time comfort result of the elevator.