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发明公开
CN105868911A 工单处理方法及装置 无效 - 驳回

工单处理方法及装置
摘要：
本发明公开了一种工单处理方法及装置。其中，该方法包括：获取用于表示抢修人员已到达故障现场的凭证信息，其中，故障现场为记录在抢修工单中的故障对应的故障点；获取发生在故障现场的故障的故障原因及处理措施；根据获取的凭证信息、故障原因及处理措施，生成并上传抢修工单的回单信息。本发明解决了相关技术中难以根据抢修工单的回单信息来确定抢修人员是否真正去过故障现场的技术问题。
摘要（英）：

The invention discloses a work order processing method and apparatus. The method includes the steps of obtaining evidence information showing that a first-aid repair worker arrives a fault site corresponding to the fault point of a fault recorded in a first-aid repair work order, obtaining fault reasons of the fault occurred in the fault site and processing measures, and generating and uploading receipt information of the first-aid repair work order according to the obtained evidence information, the fault reasons and processing measures. The technical problem that in the prior art whether a first-aid repair worker has actually been to the fault site can not be determined according to the receipt information of the first-aid repair work order can be solved.

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