The invention discloses a method for operating and controlling a refrigerator display screen by presetting user priority levels and a refrigerator. The method comprises the steps that a sound source is received; and the sound source and the preset user priority levels are matched, whether the user corresponding to the sound source is the highest priority level user or not is judged, if yes, the display screen is adjusted to the corresponding height according to the identity information of the highest priority level user, and if not, another sound source is received. By means of the method, the operating and controlling sequence of the display screen is achieved according to the different user priority levels, and therefore user experience is improved.