The present invention relates to an automatic ticket issuing/pick-up machine, which comprises a machine body frame, a man-machine interaction module, a ticket processing module, a control module and a communication module. The man-machine interaction module accepts a ticket pick-up instruction input by a user and then transmits the ticket pick-up instruction to the control module. The control module receives the ticket pick-up instruction and then supplies a two-dimensional code containing the identify label of the automatic ticket issuing/pick-up machine to the user through the man-machine interaction module. The control module also obtains the order information of the user pushed by a network order system through the communication module. The man-machine interaction module obtains the order information of the user for ticket issuing and transmits the order information of the user for ticket issuing to the ticket processing module through the control module so as to complete the ticket issuing process. By means of the automatic ticket issuing/pick-up machine, the single field ticket pick-up function in the internet condition can be realized even when no two-dimensional code recognition module is arranged.