The present invention relates to a virtual reality customer service training platform system. The virtual reality customer service training platform system includes a VR (virtual reality) eyeglass device, a VR handheld controller, a 360-degree immersion type panorama training platform and a model library; the 360-degree immersion panorama training platform includes a high-performance PC, a graphics workstation and an interactive large screen; a VR platform operating assembly is installed on the desktop of the high-performance PC host, so that exe files can be executed under a stand-alone environment; after wearing the VR eyeglass device, a user can experience VR scene content through the VR handheld controller; and the model library includes a power generation and transmission link power flow part, a substation panorama display and interaction part, a power system secondary equipment display part, a power distribution and power utilization link power flow part and an intelligent power charging and changing station panorama display and interaction part. According to the virtual reality customer service training platform system of the invention, the simulation ability of the VR technology is utilized to simulate electric power equipment and operation, and therefore, the efficiency of customer service training can be improved, and the quality of customer services can be improved.