The invention provides a consultation hotspot analysis method and device. The method comprises the steps of extracting k consultation documents from a plurality of consultation documents and taking the k consultation documents as initial clustering centers of k document classes; calculating similarities between other consultation documents and each of document classes; and classifying the consultation documents into the document classes corresponding to the similarity maximums, thereby realizing a process of automatically classifying the obtained plurality of consultation documents; carrying out keyword extraction on one class of classified consultation documents, obtaining the statistic information of the class of consultation documents, and obtaining consultation hotspots corresponding to the consultation documents. Compared with the technical scheme in the prior art that the consultation hotspots only can be obtained after classification and statistics are carried out on the consultation documents artificially and then the consultation hotspots are analyzed, the method and the device have the advantage of improving the consultation document classification efficiency.