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发明公开
CN106576128A 用于增强交互式视听通信期间的用户体验的系统和方法 有权

用于增强交互式视听通信期间的用户体验的系统和方法
摘要：
本发明的实施方案公开了用于允许增强式可视呼叫(EVC)的系统和方法。所述系统包括：用户装置中所提供的EVC客户端，用于访问基于网络的EVC功能部件和基于装置的功能部件以允许用户请求EVC服务；EVC服务器，适于：认证并处理从所述EVC客户端接收到的一个或多个EVC服务请求；访问EVC XML文档管理服务器(XDMS)以检索与所述接收到的一个或多个EVC服务请求相关的可视网页内容和音频内容；使所述可视网页内容与所述音频内容同步，以向所述EVC客户端提供与所述音频内容相关的可视交互式语音响应(IVR)菜单；以及将与所述一个或多个EVC服务请求相关的所述可视IVR菜单传送到所述EVC客户端，以在所述用户装置处进行显示。
摘要（英）：

The embodiments of the present invention disclose a system and method for enabling Enhanced Visual Calls (EVC). The system comprising of an EVC client provided in a User Device to access network-based EVC functional components and device-based functional components to enable a user to request for EVC services, an EVC server adapted for authentication and processing of one or more EVC service requests received from the EVC client, accessing an EVC XML Document Management Server (XDMS) for retrieving a visual web content and an audio content related to the received one or more EVC service requests, synchronizing the visual web content with the audio content to provide the EVC client with a visual Interactive Voice Response (IVR) menu related to the audio content and transmitting to the EVC client, the visual IVR menu related to the one or more EVC service requests for displaying at the user device.

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