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发明公开
CN106779497A 一种缴费系统暂停服务导致的投诉风险评估方法 无效 - 驳回

一种缴费系统暂停服务导致的投诉风险评估方法
摘要：
本发明提供一种缴费系统暂停服务导致的投诉风险评估方法，包括：S1、基于一定数量的用户各自的缴费特征点以及聚类中心点的关系，获得每个用户的类别；S2、采集属于该类别的所有用户的总投诉次数与用户数量的商，作为该类别的投诉风险评估值；S3、对待评估用户采用步骤S1的方法获得该用户的类别；S4、基于估计的所述待评估用户的下次缴费时间与暂停服务时间的关系以及该用户的类别，获得所述待评估用户的投诉风险评估值。
摘要（英）：

The invention provides a method for evaluating complaint risks caused by a temporarily out of service payment system. The method comprises the following steps: S1, acquiring types of users on the basis of the relation between respective payment feature points of a certain number of users and a cluster center point; S2, acquiring the quotient of the total complaint times of all the users in the type and the number of the users, and taking the quotient as a complaint risk assessed value of the type; S3, acquiring the type of the users to be assessed by using the method in the step S1; and S4, acquiring the complaint risk assessed value of users to be assessed on the basis of the relation between the estimated next-time payment time of the users to be assessed and the time when the system is temporarily out of service and the type of the users.

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