The invention provides a user opinion processing device, system and method for an electric power company. The system comprises a user opinion processing device, wherein the system further comprises a sub-processor and a display screen, which are arranged on a subsector of the electric power company; the user opinion processing device comprises a main processor, a voice receiver and a wireless calling host, which are arranged in a customer service center of the electric power company; the main processor is in wired connection with the voice receiver and the wireless calling host; and the main processor has a wireless communication function and is in wireless communication connection with the sub-processor of the subsector of the electric power company. By adoption of the user opinion processing device, system and method provided by the invention, the problems of low manual user opinion processing efficiency and high cost in the prior art can be solved, the user opinion processing efficiency of the electric power company is effectively improved, and meanwhile the labor cost is effectively reduced.