The embodiment of the invention discloses an abnormality processing method and device. The method comprises the following steps: when detecting that an abnormality is generated, determining abnormal data for generating the abnormality by using a callback function, wherein the abnormal data include a function call relation chain for generating the abnormality, a function name and a code line number; and generating a report message comprising the abnormal data, and sending the report message to a server, so that the server classifies and analyzes the abnormal data. The abnormality processing method provided by the invention can timely report the abnormal data, and improve the solving efficiency of the abnormality.