Disclosed is a maintenance service evaluation and complaint system, applicable to the technical field of networks. The maintenance service evaluation and complaint system of the present invention relates to sorting, based on content, evaluations or complaints of users into different types, so as to facilitate a merchant to quickly learn the types of the evaluations or complaints, to intuitively know which service needs to be improved and which service is recognized and praised by consumers, and thus to improve maintenance service according to the data, thereby improving user satisfaction.