The embodiment of the invention provides an express receiving and dispatching method and device. The method comprises acquiring the heartbeat intervals of employees, and obtaining mental stress indexes according to the heartbeat intervals; acquiring the location information of user terminals corresponding to the employees and express receiving and dispatching entrustment duration, and establishinga mapping relationship between the plurality of user terminals of the employee and a plurality of households according to the mental stress indexes, the location information of the plurality of userterminals, and the pre-stored location information of the plurality of households, and the express receiving and dispatching entrustment duration; sending a corresponding check instruction to each ofthe plurality of user terminals according to the mapping relationship between the plurality of user terminals and the plurality of households, so that the employees corresponding to the user terminalscheck the corresponding plurality of households.