The invention discloses a service processing method. The method comprises the following steps: acquiring a user question; forming the user question into an action classification probability vector through an action classifier; and forming the user question into a service classification probability vector through a service classifier; determining an action classification label and a service classification label corresponding to the user question by utilizing the action classification probability vector and the service classification probability vector; searching the action classification labeland the service classification label of the user problem in an information dimension table, determining service logic corresponding to the user question, wherein the information dimension table is a two-dimension table formed by action and service; and accomplishing the response processing of the user question according to the determined service logic. The invention further discloses a service processing device and a computer readable storage medium at the same time.