The invention discloses an elevator resorting device capable of achieving touch interaction. The elevator resorting device comprises a touch display screen, a call-for-help triggering component and acontroller; the controller is electrically connected with the call-for-help triggering component and the touch display screen correspondingly and performs data communication with an elevator running main control module and a remote monitoring server; and the controller is used for controlling the touch display screen to display information of prompting that the call-for-help triggering component is triggered by an elevator passenger when receiving elevator person-trapping fault information transmitted by the elevator running main control module, for transmitting call-for-help request information to the remote monitoring server when the call-for-help triggering component is triggered, and for controlling a touch function to be started and controlling the touch display screen to display a text interaction interface when receiving confirmation feedback information corresponding to the call-for-help request information by the remote monitoring server. The invention further discloses an elevator resorting system capable of achieving the touch interaction and an elevator resorting method capable of achieving the touch interaction. When a person is trapped in an elevator, the person withaphasia or hearing impairment can effectively communicate with a remote salvor.