The invention relates to the field of communication technology, and discloses an information exchange method and device in a voice response system, which is used for making the operation more convenient when the user uses the voice response system, At the same time, the application range of the voice response system is expanded, A method includes sending a service call request to the voice response system on the basis of a call interface, and receiving information feedback by a voice response system according to the request; When the information includes template information for the user to input the text data related to the service, a text editing interface for the user to input the text data related to the service is displayed on the call interface according to the template information.