The invention relates to the technical field of artificial intelligence, and provides a queuing number obtaining method and device based on face recognition, a computer device and a storage medium. The method comprises the following steps of acquiring a current numbered face image; sending a first matching request carrying the currently numbered face image to the server, wherein the first matchingrequest is used for instructing the server to match the currently numbered face image with a standard face image for filing; sending an identity information obtaining request after receiving a matching success notification fed back by the server, wherein the identity information acquisition request is used for instructing the server to find the user identity information corresponding to the successfully matched standard face image; after receiving the user identity information fed back by the server, displaying the service items corresponding to the handling authority corresponding to the user identity information; receiving a designated instruction for the displayed transaction, and assigning a queue number under the designated transaction to the currently numbered facial image. The scheme of the present application improves the queuing number obtaining efficiency.