The invention provides a hotspot account processing method, device and system. The hotspot account processing method comprises the following steps: receiving a service scene, and obtaining a service code according to the service scene; and sending the service scene to an auxiliary account processing device or a core account processing device according to the service code. The data acceptance and processing requirements of the high-concurrency hotspot account can be effectively met, and the efficient, safe and stable operation of the service is ensured while the system resource cost is not increased.