The embodiment of the invention provides a complaint prediction method and device, electronic equipment and a storage medium. The method comprises the following steps: if the terminal falls back in aresident cell in a detection period, determining a falling-back duration; and if the fallback duration exceeds a preset threshold, determining the resident cell as a predicted complaint cell. According to the method, the falling-back duration of the terminal in the resident cell is analyzed, the network quality of the resident cell of the terminal is subjected to complaint prediction in a targetedmode, and the accuracy of complaint prediction can be improved.