The invention discloses an electric power marketing customer communication system. According to the system, technologies of voice recognition, natural language understanding, voice synthesis and the like are utilized to realize transfer of user voice data, user intention analysis and synthesizing and broadcasting of knowledge feedback voice respectively; and the voice interaction between the intelligent service and the user is realized by matching an intelligent voice verbal skill library which is extremely suitable for marketing work characteristics of a power grid enterprise with analysis ofuser intention, knowledge feedback voice synthesis broadcast and the like. The system can well replace the work with high verbal notation similarity rate, and is mainly applied to typical scenes suchas customer electricity charge reminding and reminding, data checking, personalized service and the like. can place 80% of artificial telephones, and the effects of cost reduction, benefit increase,service improvement and lean management are achieved.