Disclosed in the embodiments of the present invention are a workflow scheduling method, apparatus, and system, the workflow scheduling method comprising: receiving a business process request of a tenant, the business process request comprising basic tenant information in tenant information; according to the basic tenant information, acquiring a process context of the tenant, the process context comprising the tenant information and process information; and according to the process context of the tenant, constructing a process instance having tenant characteristics. In the embodiments of the present invention, a process context is acquired on the basis of a business process request and a process instance having tenant characteristics is constructed on the basis of the process context so as to support multi-tenant characteristics such that tenant process information may be identified, thereby increasing the utilization rate of a code; moreover, multi-tenant characteristics need not be considered when a developer develops a workflow, thus reducing the difficulty of application development for the developer.