The utility model relates to a client information acquisition instrument comprising a hand-held scanner, a pick-up head, an identity card recognizer, a controller and a pedestal. The hand-held scanner is fixedly connected with the pedestal. The pedestal is provided with the identity card recognizer. The pick-up head is connected with the pedestal through a connection rod. The controller is connected with the hand-held scanner, the pick-up head and the identity card recognizer. The connection rod comprises a telescoping rod, a pin and a support bar. One end of the support bar is hinged to the pedestal, the other end of the pedestal is hinged to the telescoping rod through the pin, and the other end of the telescoping rod is fixedly provided with the pick-up head. The client information acquisition instrument is advantaged in that the hand-held scanner, the pick-up head and the identity card recognizer are combined together to achieve once client information acquisition, a personal information repository is established further, and management and maintenance of personal information in industries of electric power, finance, security, telecommunication, post and the like are facilitated. As the hand-held scanner is in bolt connection with the pedestal, the hand-held scanner can be used independently.