发明公开
- 专利标题: Interactive call-handling
- 专利标题(中): Anrufbearbeitung mit Wechselwirkung。
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申请号: EP88312001.6申请日: 1988-12-19
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公开(公告)号: EP0342295A2公开(公告)日: 1989-11-23
- 发明人: Katz, Ronald Alan
- 申请人: FIRST DATA RESOURCES INC.
- 申请人地址: 10825 Farnum Drive Omaha Nebraska 68154 US
- 专利权人: FIRST DATA RESOURCES INC.
- 当前专利权人: FIRST DATA RESOURCES INC.
- 当前专利权人地址: 10825 Farnum Drive Omaha Nebraska 68154 US
- 代理机构: Coles, Graham Frederick
- 优先权: US194258 19880516
- 主分类号: H04M11/00
- IPC分类号: H04M11/00 ; H04M3/50 ; H04M3/46
摘要:
Calls made from telephone terminals T1-Tn via a telephone network C are handled within a receiving station D by processing systems P1-Pn that by means of automated voice messages prompt the callers through an interactive sequence (Fig 3) to operate their telephone push-buttons 14 to signal digital data to the station D. Digital data received from each caller and derived otherwise from his call, is stored in a processor-memory cell C1 (Figs 2 and 4) and, according to the processor operating format selected, gives specific identification of the caller, health data, and call sequence-order or time, together with processor-derived data which the caller is prompted to signal back to the processor for confirmatory purposes. Selection of format, and with it the particular processor PR1-PRn used, depends upon the number called, and may alternatively relate to telephone-order purchasing (Fig 5), participation in a lottery, or participation in a TV auction, gameshow (Fig 7) or opinion-poll. The caller is first checked for qualification to participate - this may depend upon entry of a one-time key signal by the caller - and after data gathering, processing of the data, for example to isolate a subset of callers or analyze it statistically, is carried out.
公开/授权文献
- EP0342295B1 Interactive call-handling 公开/授权日:1995-03-22
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