发明公开
EP2012265A1 Issue or Transaction Tracking by Using Presence Information and Instant Messaging
审中-公开
Verfolgung von Problemen oder Transaktionen durch Verwendung vonPräsenzinformationenund即时通讯
- 专利标题： Issue or Transaction Tracking by Using Presence Information and Instant Messaging
- 专利标题（中）： Verfolgung von Problemen oder Transaktionen durch Verwendung vonPräsenzinformationenund即时通讯
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申请号： EP08150507.5申请日： 2008-01-22
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公开(公告)号： EP2012265A1公开(公告)日： 2009-01-07
- 发明人: STEINER, Robert C
- 申请人： AVAYA TECHNOLOGY LLC
- 申请人地址： 211 Mount Airy Road Basking Ridge, NJ 07920 US
- 专利权人： AVAYA TECHNOLOGY LLC
- 当前专利权人： AVAYA TECHNOLOGY LLC
- 当前专利权人地址： 211 Mount Airy Road Basking Ridge, NJ 07920 US
- 代理机构： Williams, David John
- 优先权： US805019 20070522
- 主分类号： G06Q10/00
- IPC分类号： G06Q10/00 ; H04L12/58
摘要：
A presentity is used to represent and report states of an issue or a transaction. The issue or the transaction is an intangible (an incorporeal, non-physical) entity. The presentity for the issue or the transaction is created, a state of the issue or the transaction received from a handler of the issue or the transaction is registered in the presentity, and the registered state is reported to watchers of the presentity. Preferably, a handler registers with the presentity as a proxy for the issue or the transaction, and messages sent to the presentity are forwarded to the handler who is the registered proxy. If the issue or the transaction comprises a plurality of entities, preferably a separate presentity for each one of the entities, as well as for the issue or the transaction as a whole, is created and used.
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