发明公开
EP2498484A1 Method and a system for routing telephone calls within an enterprise telephone system
审中-公开
公民和系统zur Umleitung von Telefonanrufen innerhalb eines Unternehmenstelefonsystems
- 专利标题： Method and a system for routing telephone calls within an enterprise telephone system
- 专利标题（中）： 公民和系统zur Umleitung von Telefonanrufen innerhalb eines Unternehmenstelefonsystems
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申请号： EP11305270.8申请日： 2011-03-11
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公开(公告)号： EP2498484A1公开(公告)日： 2012-09-12
- 发明人: Sorokin, Roman
- 申请人： Alcatel Lucent
- 申请人地址： 3, avenue Octave Gréard 75007 Paris FR
- 专利权人： Alcatel Lucent
- 当前专利权人： Alcatel Lucent
- 当前专利权人地址： 3, avenue Octave Gréard 75007 Paris FR
- 代理机构： Sciaux, Edmond
- 主分类号： H04M3/42
- IPC分类号： H04M3/42 ; H04M3/58
摘要：
A method of routing telephone calls in a private-branch enterprise telephone system comprising at least a first group and a second group of user profiles, and wherein each user profile is associated with a telephone handset managed by said enterprise telephone system, said method comprising of the steps of:
- determining the position of a first handset involved in a telephone call connection or a telephone call in instance, said first handset belonging to a first group of user profiles,
- determining the user profile of a second handset being the closest handset to said first handset and belonging to a profile group other than to the first group;
- prompting at least one of said handsets to route the telephone call to the other handset;
- routing the call by the enterprise telephone system from the first handset to the second handset in function of the response prompt of either handsets.
- determining the position of a first handset involved in a telephone call connection or a telephone call in instance, said first handset belonging to a first group of user profiles,
- determining the user profile of a second handset being the closest handset to said first handset and belonging to a profile group other than to the first group;
- prompting at least one of said handsets to route the telephone call to the other handset;
- routing the call by the enterprise telephone system from the first handset to the second handset in function of the response prompt of either handsets.
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