The system monitors a wireless device, detects when the device has failed or is not operating properly, and is able to remotely reset the device. The device may be reset remotely without a technician required to physically attend to the device. This out of band management allows for quicker, cheaper and more efficient handling of undesired states of a device, such as failure to operate. For a modem, the system may detect that the modem is not broadcasting a signal or is not communicating with the Internet or other network. The reset may be implemented through an access point in communication with the malfunctioning modem. For an access point, the system may detect that the access point is not communicating with a modem or another access point. The reset may be implemented by a neighboring access point or modem.