发明公开
EP3019958A1 ADVANCED CUSTOMER SUPPORT SERVICES - ADVANCED SUPPORT CLOUD PORTAL
审中-公开
高级客户服务 - 高级支持云门户网站
- 专利标题: ADVANCED CUSTOMER SUPPORT SERVICES - ADVANCED SUPPORT CLOUD PORTAL
- 专利标题(中): 高级客户服务 - 高级支持云门户网站
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申请号: EP14744404.6申请日: 2014-07-02
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公开(公告)号: EP3019958A1公开(公告)日: 2016-05-18
- 发明人: MASTERSON, John , ABRAMSON, Larry , FITZPATRICK, Sean , FLYNN, Niall , HIGGINSON, Antony
- 申请人: Oracle International Corporation
- 申请人地址: 500 Oracle Parkway Mailstop 5OP7 Redwood Shores, CA 94065 US
- 专利权人: Oracle International Corporation
- 当前专利权人: Oracle International Corporation
- 当前专利权人地址: 500 Oracle Parkway Mailstop 5OP7 Redwood Shores, CA 94065 US
- 代理机构: Gill Jennings & Every LLP
- 优先权: US201313937970 20130709
- 国际公布: WO2015006124 20150115
- 主分类号: G06F9/50
- IPC分类号: G06F9/50
摘要:
Administrative tasks and services associated with computer systems are simplified and streamlined with a platform architecture that supports remote administration, development, and deployment of services. A system is configured with a support cloud platform to allow automation of tasks and services and the reuse of components. The platform generates, stores, deploys, executes, and monitors services through their complete life cycle. Services may be designed, made available for deployment, deployed to a customer, executed and monitored using the platform.
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