An information processing apparatus (10) includes: a printer queue detector (111) configured to detect whether or not a print job is caused to be stuck in a printer queue where printer jobs are to be stored, the print job containing attribute information and data to be printed, the attribute information containing a printing condition; a specifying unit (112) configured to, when the printer queue detector (111) detects that the print job is stuck in the printer queue, specify user information, by which a user that has requested printing is identified; and a providing unit (120) configured to provide information for use in processing to be performed by a user process (103), the user process (103) being one, the one being associated with the user information specified by the specifying unit (112), of a plurality of user processes (103) that are in a one-to-one correspondence with a plurality of currently-logged-in users.