A state of a system having a plurality of appliances is controlled by using a device discovery process to establish a listing of each of the plurality of appliances in the system. The listing of each of the plurality of appliances is then used, with reference to a command and/or protoctol database, to configure a software agent to exchange communications, via a one or more communication channels, with each of the plurality of appliances. An action triggering state of at least one of the plurality of appliances is associated with an action. The action is performed when it is determined that a current state of the at least one of the plurality of appliances corresponds to the action triggering state.