• 专利标题: SYSTEM AND METHOD FOR CREATING A CNTEXTUALIZED AFTER CALL WORKFLOW
  • 申请号: EP19187497.3
    申请日: 2019-07-22
  • 公开(公告)号: EP3599545A1
    公开(公告)日: 2020-01-29
  • 发明人: FAGUNDES, Luciano Godoy
  • 申请人: Avaya Inc.
  • 申请人地址: 4655 Great America Parkway Santa Clara, CA 95054-1233 US
  • 专利权人: Avaya Inc.
  • 当前专利权人: Avaya Inc.
  • 当前专利权人地址: 4655 Great America Parkway Santa Clara, CA 95054-1233 US
  • 代理机构: Williams, David John
  • 优先权: US201816045413 20180725
  • 主分类号: G06F3/0482
  • IPC分类号: G06F3/0482 G06Q10/10
SYSTEM AND METHOD FOR CREATING A CNTEXTUALIZED AFTER CALL WORKFLOW
摘要:
Data is received from one or more sensors in a first communication endpoint. The received data is related to a communication session between the first communication endpoint and at least a second communication endpoint. For example the communication session may be a voice call between the first communication endpoint and the second communication endpoint. An action, a user, and a resource are identified based on the received data. A display is generated on the first communication endpoint that presents at least one of a simplified user interface command and a simplified user interface command builder. The simplified user interface command and the simplified user interface command builder are generated based on the identified user, action, and resource.
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