- 专利标题: SYSTEMS AND METHODS TO GENERATE CONTEXTUAL THREADS
-
申请号: EP21197495.1申请日: 2021-09-17
-
公开(公告)号: EP3996010A1公开(公告)日: 2022-05-11
- 发明人: WALTERS, Austin , RAFFERTY, Galen , GOODSITT, Jeremy , TRUONG, Anh
- 申请人: Capital One Services, LLC
- 申请人地址: US McLean, VA 22102 1680 Capital One Drive
- 代理机构: Haseltine Lake Kempner LLP
- 优先权: US202017093707 20201110
- 主分类号: G06Q10/00
- IPC分类号: G06Q10/00 ; G06Q10/10
摘要:
A computer-implemented method includes receiving a plurality of messages in a thread associated with a topic, providing the plurality of messages to a machine learning model configured to classify messages based on groupings, identifying, by the machine learning model, a first grouping associated with a first subset of the plurality of messages in the thread, wherein the first grouping is identified based on the first subset of the plurality of messages deviating from the topic, initiating a new thread comprising the first subset of the plurality of messages, determining a first user group comprising a first plurality of users associated with the first subset of the plurality of messages and granting the first user group access to the first thread.
信息查询