Methods and apparatus for automatically obtaining status from an isolated AP that cannot connect to the cloud. The obtained status information is then used to automatically mitigate the issue and accelerate connecting the isolated AP back to the cloud. The methods are well suited for use in a system with a variety of access points, e.g., wireless and/or wired access points, which can be used to obtain access to the Internet or another network such as "the cloud". Network management system has been configured to monitor the network and use preconfigured data to determine a remedial action to be automatically taken when an AP loses connectivity with the cloud.