Invention Grant
- Patent Title: Emergency request prior insight delivery
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Application No.: US13959517Application Date: 2013-08-05
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Publication No.: US10033862B2Publication Date: 2018-07-24
- Inventor: John H. Yoakum , Paul Roller Michaelis
- Applicant: Avaya Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04M3/51 ; H04M3/53

Abstract:
A communication endpoint is configured to record content, which may be audio content, video content, and/or other content, and send the recorded content to an endpoint, such as a contact center. In one instance, the communication endpoint initiates content recording upon the detection of an outbound user-initiated request, such as an emergency request, and transmits the recorded content when the communication session has been established. As another example, the communication endpoint may record content in a circular manner such that a latest content corresponding to a predetermined amount of time may be transmitted when the communication session has been established.
Public/Granted literature
- US20150038102A1 EMERGENCY REQUEST PRIOR INSIGHT DELIVERY Public/Granted day:2015-02-05
Information query