Invention Grant
- Patent Title: System and method for suggesting automated assistants based on a similarity vector in a graphical user interface for managing communication sessions
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Application No.: US12978926Application Date: 2010-12-27
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Publication No.: US10079892B2Publication Date: 2018-09-18
- Inventor: Trung Dinh-Trong , Birgit Geppert , Frank Roessler
- Applicant: Trung Dinh-Trong , Birgit Geppert , Frank Roessler
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: H04L29/08
- IPC: H04L29/08 ; G06Q50/00 ; G06F17/30 ; H04L12/58 ; G06Q30/02

Abstract:
Disclosed herein are systems, methods, and non-transitory computer-readable storage media for suggesting and inserting automated assistants in a graphical user interface for managing communication sessions. A system for suggesting an automated assistant generates a first vector describing a current context of a current communication session, and generates a comparison of the first vector and a second vector associated with a past context of an automated assistant in a past communication session. Then, if the comparison exceeds a similarity threshold, the system suggests the automated assistant to at least one user in the current communication session. Optionally, the system can predictively insert the automated assistant in a communication session if the comparison exceeds a similarity threshold. The graphical user interface for managing communication sessions displays automated assistants in a same manner as human participants.
Public/Granted literature
Information query