Invention Grant
- Patent Title: Virtual water cooler discussion sessions
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Application No.: US14807301Application Date: 2015-07-23
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Publication No.: US10129040B2Publication Date: 2018-11-13
- Inventor: Jeffrey D. Hodson , John H. Yoakum
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Sheridan Ross P.C.
- Main IPC: H04L12/18
- IPC: H04L12/18 ; H04L29/06 ; H04L29/08
Abstract:
A computing device including a processor device determines that a contact center agent (CCA) is in a non-contact session mode. A particular open conference session of a plurality of open conference sessions is identified. A CCA device associated with the CCA is connected to the particular open conference session.
Public/Granted literature
- US20170026191A1 VIRTUAL WATER COOLER DISCUSSION SESSIONS Public/Granted day:2017-01-26
Information query
