Invention Grant
- Patent Title: Cloud-based communication account security
-
Application No.: US15620227Application Date: 2017-06-12
-
Publication No.: US10142354B2Publication Date: 2018-11-27
- Inventor: Ilona Murynets , Jeffrey E. Bickford , Gustavo De Los Reyes , Ramesh Subbaraman , Wei Wang
- Applicant: AT&T Intellectual Property I, L.P.
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Hartman & Citrin LLC
- Main IPC: G06F21/56
- IPC: G06F21/56 ; H04L29/06 ; G06F11/36
Abstract:
A request is received over a network to resolve a problem relating to a networked user device. The request is accepted in order to provide user service. Based on the request, one of multiple available diagnostic algorithms is selected to analyze user data related to a user's account to identify symptoms of the problem and diagnose a cause of the symptoms identified.
Public/Granted literature
- US20170289177A1 Cloud-Based Communication Account Security Public/Granted day:2017-10-05
Information query
