Invention Grant
- Patent Title: Method for assembling a business process and for orchestrating the process based on process beneficiary information
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Application No.: US14797037Application Date: 2015-07-10
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Publication No.: US10171655B2Publication Date: 2019-01-01
- Inventor: Nikolay A. Anisimov , Vladimir Mezhibovsky , Brian Galvin
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Main IPC: H04M3/493
- IPC: H04M3/493 ; G06F17/30 ; G06Q30/00 ; G06Q10/06 ; G06Q10/10

Abstract:
A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.
Public/Granted literature
Information query