- 专利标题: Product customer support in a virtual universe
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申请号: US12133466申请日: 2008-06-05
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公开(公告)号: US10229420B2公开(公告)日: 2019-03-12
- 发明人: Rick A. Hamilton, II , Brian M. O'Connell , Clifford A. Pickover , Keith R. Walker
- 申请人: Rick A. Hamilton, II , Brian M. O'Connell , Clifford A. Pickover , Keith R. Walker
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 代理机构: Hoffman Warnick LLC
- 代理商 Brian Restuaro
- 主分类号: G06Q30/02
- IPC分类号: G06Q30/02 ; G06Q30/00
摘要:
The present invention relates to virtual universe product customer support. A method for providing customer service in a virtual universe in accordance with an embodiment of the present invention includes: determining that a real-world product may have a problem; collecting information associated with the product; analyzing the collected information at a support location service in the virtual universe to determine a land location within the virtual universe of a product support center for the product; and providing an avatar with a teleportation invitation to the product support center.
公开/授权文献
- US20090307023A1 PRODUCT CUSTOMER SUPPORT IN A VIRTUAL UNIVERSE 公开/授权日:2009-12-10