A system for managing a customer engagement portal associated with a site includes a media manager associated with the site and at least one network device associated with the site. The network device and the media manager are in communication to wirelessly transfer streams of media. The network device is configured to output streams of media. The site also has a mobile device associated therewith that is configured to initiate a change in an operating condition of the at least one network device for a location remote from the site. The network device is configured to output the streams of media simultaneously with the operating condition of the network deceive being changed.