Embodiments of the present invention provide a message processing method and apparatus, and relate to the field of communications technologies. The method includes: comparing a message feature of a currently processed message with a specified tracking feature; determining a user corresponding to the message as a target user when determining that the message feature matches the tracking feature; and reporting a signaling message of the target user to a network management server. In the present invention, a network fault is quickly located, and network connection efficiency is improved.