Invention Grant
- Patent Title: Method and apparatus for providing a response to an input post on a social page of a brand
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Application No.: US14553292Application Date: 2014-11-25
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Publication No.: US10269080B2Publication Date: 2019-04-23
- Inventor: Anmol Dhawan , Walter Wei-Tuh Chang , Ashish Duggal , Sachin Soni
- Applicant: Adobe Inc.
- Applicant Address: US CA San Jose
- Assignee: ADOBE INC.
- Current Assignee: ADOBE INC.
- Current Assignee Address: US CA San Jose
- Agency: Keller Jolley Preece
- Main IPC: G06Q50/00
- IPC: G06Q50/00 ; G06Q30/02

Abstract:
A method for providing a response to an input post on a social page of a brand is provided. The input post is detected upon posting of the input post on the social page of the brand. The social page is present on a social channel. An inquiry regarding the brand is identified from content of the input post. At least one social post is determined from already posted posts on one or more social channels based on the inquiry. The at least one social post is associated with the brand. A response post is created using the at least one social post. The response post addresses the inquiry. The response post is then posted on the social page of the social channel as a reply to the input post. An apparatus for performing the method as described herein is also provided.
Public/Granted literature
- US20160148325A1 METHOD AND APPARATUS FOR PROVIDING A RESPONSE TO AN INPUT POST ON A SOCIAL PAGE OF A BRAND Public/Granted day:2016-05-26
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